Terms of service
OVERVIEW
This website is operated by Pior Home. Throughout the site, the terms "we", "us" and "our" refer to Pior Home. Pior Home offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. Purchases of design services (Drive-Thru, Concierge, and Bespoke) are governed by Part 1 of these Terms of Service below, which you accept at the time of booking, in addition to the general terms in Part 2.
PART 1 — DESIGN SERVICES TERMS
1. SERVICE TIERS
Drive-Thru is curated shopping guidance and content (including affiliate links to third-party retailers). It does not include a personalized floor plan, Edit Call, or custom deliverables. Purchases made through Drive-Thru links are transactions between you and the applicable retailer; see Section 5 below.
Concierge is a guided design engagement built around a Studio Fee, sized to your space (Petite, Standard, or Grand). Concierge includes an Edit Call, development of an unfurnished floor plan, a selections presentation with alternates through our client interface (which also serves as your refinement round), and a final composed plan with an illustrative vignette. Where you request it, Concierge also includes placing furnishing orders on your behalf; see Section 4 (Fulfillment) below.
Bespoke is offered in two lanes:
- Concept Development — we produce vision documents and design direction; your own team or contractors execute the work. Our responsibility ends at delivery of the concept materials, and we are not responsible for how they are executed by others.
- Full Service — we carry the engagement from concept through installation, including procurement and fulfillment coordination. Full Service engagements carry the fulfillment responsibilities described in Section 4 and are governed by a separate signed engagement agreement, which controls over this Part 1 in the event of a conflict.
2. FEES, CANCELLATION AND REFUNDS
Studio Fees for Concierge, and fees for Bespoke engagements, are due at the time of booking unless otherwise agreed in writing. Current published Studio Fee amounts are shown at checkout and on our website and are subject to change without affecting engagements already booked.
Because we begin allocating design time upon booking, Studio Fees and Bespoke engagement fees are non-refundable once work has commenced, including but not limited to scheduling or conducting your Edit Call, beginning floor plan development, or preparing selections.
If you cancel before work has commenced, you may be entitled to a refund less any non-refundable costs already incurred, at our discretion.
Rescheduling of an Edit Call or other scheduled session requires at least 24 hours' notice; late cancellations or no-shows may forfeit the scheduled session without a refund or credit.
Furnishing purchases made through Concierge fulfillment (Section 4) or Bespoke Full Service are separate from the Studio Fee or engagement fee and are governed by Section 5 (Merchandise and Vendor Terms) below.
3. DESIGN DELIVERABLES AND INTELLECTUAL PROPERTY
Deliverables we produce for you — including floor plans, illustrative vignettes, selection lists, mood boards, and vision documents (collectively, "Deliverables") — are our intellectual property unless otherwise agreed in writing.
Upon full payment of the applicable Studio Fee or engagement fee, you receive a personal, non-exclusive, non-transferable license to use the Deliverables to furnish and decorate the specific space they were created for. This license does not permit resale, publication, commercial use, or reuse of the Deliverables for any other space, without our prior written consent.
We retain the right to display and use the Deliverables, including photographs of the completed space, for our own portfolio and marketing purposes, unless you request otherwise in writing at the time of booking.
For Bespoke Concept Development engagements, where your own team executes the work, your license extends to what is reasonably necessary to direct that execution, but does not transfer ownership of the underlying Deliverables to you or your contractors.
4. FULFILLMENT (CONCIERGE AND BESPOKE FULL SERVICE)
Where you ask us to place furnishing orders on your behalf, we do so as a coordinator using available trade pricing. This means:
- We place orders in accordance with your approved selections and communicate them to the applicable vendors.
- We coordinate delivery timelines with vendors to the extent practical, but we do not control, and are not responsible for, vendor shipping logistics, carriers, or delivery windows once an order is placed.
- Items ordered through us ship on each vendor's own timeline. We do not guarantee, and you should not expect, that items will arrive together or on a single "move-in day." Pieces from different vendors will typically arrive separately, on staggered schedules, over a period of days to weeks depending on the vendor.
- We are responsible for correctly placing your order in accordance with your approved selections (right item, quantity, and finish). We are not responsible for the vendor's own manufacturing defects, mislabeled dimensions, in-transit damage, out-of-stock items, or vendor price changes occurring after the order is placed — see Section 5.
This Section applies to Concierge fulfillment and to Bespoke Full Service procurement, except where a signed Bespoke engagement agreement provides otherwise.
5. MERCHANDISE AND VENDOR TERMS
The sale of any furniture, furnishings, or accessories ("Merchandise") recommended or ordered through our Design Services is made by the applicable third-party vendor, not by Pior Home, whether you purchase directly (as with Drive-Thru links) or through Concierge/Bespoke fulfillment.
All vendor prices, lead times, color swatches, and availability are approximate, are set by the vendor, and may change without notice. Prices and timelines we share with you are estimates, not guarantees. Merchandise purchases may be subject to sales tax and shipping charges set by the vendor.
Once an order has been correctly placed in accordance with your approved selections, we are not responsible for the vendor's manufacturing imperfections, mislabeled dimensions, in-transit damage, out-of-stock items, or vendor price changes. This does not limit our responsibility for our own ordering errors (Section 4) or for the fulfillment coordination described above.
6. MEASUREMENTS, FIT AND CONSTRUCTION
All measurements in your Deliverables are based on information you provide to us and should be independently verified by you before purchasing any Merchandise. We are not responsible for mis-measurements resulting from inaccurate information you provide, and we do not confirm that Merchandise will fit through your doorways, hallways, stairways, or elevators.
Floor plans and sketches we prepare are based on the dimensions and information you provide, are intended for design purposes only, and may not be used for construction or renovation. If you are considering renovation or construction, consult a licensed architect, engineer, or contractor before proceeding.
We recommend testing any suggested paint colors on your walls before painting, viewed at different times of day and under different lighting.
7. YOUR CONTENT
You may submit photographs, floor plans, measurements, or other information about your home ("Your Content") through our client interface or otherwise. You represent that you have the right to share Your Content with us, and you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and process Your Content solely to provide the Design Services to you.
We will not use Your Content for marketing or promotional purposes without your separate consent, except as described in our Privacy Policy.
8. CONFIDENTIALITY
Information about your home — its layout, contents, and any personal details you share during your engagement — is sensitive, and we treat it that way. We will not disclose Your Content or other confidential information about your engagement to third parties except as necessary to deliver the Design Services (for example, to vendors fulfilling an order on your behalf), as described in our Privacy Policy, or as required by law.
9. AFFILIATE LINKS AND GUEST CURATORS (DRIVE-THRU)
Drive-Thru may include affiliate links; if you purchase through one, Pior Home earns a commission at no additional cost to you, and we only link to products we'd recommend regardless of that relationship. See also Part 2, Section 8 (Third-Party Links).
Drive-Thru content may also include curated selections from guest designers who are not employees of Pior Home. We are not responsible for the availability, pricing, or accuracy of information regarding products they recommend, though we select guest curators we trust to align with our standards.
10. NO GUARANTEE OF SATISFACTION
We cannot guarantee that you will be satisfied with our design advice or Deliverables, but we design in good faith to your stated preferences and will do our best. Dissatisfaction with subjective design choices, on its own, is not a basis for a refund once work has commenced (Section 2).
11. FORCE MAJEURE
We are not liable for any delay or failure to perform resulting from causes outside our reasonable control, including vendor delays, shipping and carrier delays, acts of God, labor disputes, or other supply chain disruptions.
12. DESIGN SERVICES LIABILITY CAP AND CLAIMS PERIOD
To the extent permitted by applicable law, our total liability to you for any claim arising out of or relating to the Design Services or this Part 1, whether in contract, tort, or otherwise, will not exceed the total amount you paid to us for the applicable engagement in the twelve (12) months preceding the event giving rise to the claim. We are not liable for any consequential, incidental, or punitive damages arising from the Design Services.
No claim arising out of or relating to this Part 1 or the Design Services may be brought more than one (1) year after completion of the applicable engagement.
(This cap and claims period are scoped to Design Services specifically. Part 2, Section 13 below sets a separate, general-site-use liability cap and claims period.)
PART 2 — GENERAL TERMS OF SERVICE
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For non-design-service purchases, please review our Refund Policy. Fees for Drive-Thru, Concierge, and Bespoke Design Services are governed by Part 1, Section 2 above.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. Some third-party links on this site, particularly within the Drive-Thru tier, are affiliate links. If you purchase through one, Pior Home earns a commission at no additional cost to you. We only link to products we'd recommend regardless of any affiliate relationship. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
(Note: "Comments" in this Section refers to general site feedback/submissions — not Your Content submitted through the design client interface, which is separately addressed and more protectively treated in Part 1, Sections 7-8.)
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Pior Home, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Notwithstanding the foregoing, and to the extent permitted by applicable law, our total liability to you for any claim arising out of or relating to the Service or these Terms generally (other than claims relating specifically to Design Services, which are governed by Part 1, Section 12), whether in contract, tort, or otherwise, will not exceed the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.
No claim arising out of or relating to these Terms of Service may be brought more than one (1) year after the event giving rise to the claim.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Pior Home and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service (including Part 1) and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service) — except that a signed Bespoke Full Service engagement agreement controls over Part 1 in the event of a conflict, as noted in Part 1, Section 1. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW AND DISPUTE RESOLUTION
These Terms of Service (including Part 1) and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of laws principles.
Any dispute arising out of or relating to these Terms or the Services will first be addressed through good-faith informal negotiation by contacting us at . If a dispute cannot be resolved informally within 30 days, either party may pursue the dispute in the state or federal courts located in Lehigh County, Pennsylvania, and you consent to the personal jurisdiction of those courts.
(This is a venue clause, not a binding arbitration clause. Whether to add mandatory arbitration and a class-action waiver is a bigger decision to make deliberately with counsel — not included here.)
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at . Our contact information is posted below: Pior Home PO Box 3006 Allentown PA 18106